Used cars, saving money on your energy bills and dealing with dodgy builders are just some of the issues Henry Smith got help with as he surfed Citizens Advice’s new online consumer advice at www.adviceguide.org.uk during an event held in Parliament recently.
Citizens Advice has a whole host of new and updated advice, information and helpful features for consumers on its website www.adviceguide.org.uk including top tips, interactive letters to help consumers to make a complaint and details of what to do next to solve your consumer problem.
“Consumers need good, easy to understand advice which explains their rights and what they can do to solve their problem. The new online consumer advice from Citizens Advice offers just that and I think it will go a long way to helping Crawley folk sort out their consumer problems.
“The website offers a huge range of new advice topics covering problems with rogue traders, generating your own energy, scams and unfair trading practices. There are also a number of template letters you can use to complain about things like faulty goods or a poor standard of work as well as advice on buying new and second hand cars; information on selling a car and how to appeal against a parking ticket.
“One of the things I found really helpful were the new decision trees. These are interactive question and answer tools, guiding you through how to deal with specific problems. Topics include holiday companies going out of business, garage repairs and services, and faulty goods.
“I encourage anyone looking for consumer advice to check out the website.”
The new online advice is part of the new Citizens Advice consumer service, launched on 2 April 2012, which also provides over the phone advice. Anyone looking for phone advice on a consumer issue can call 08454 04 05 06. The phone service is available from 9.00am to 5.00pm on weekdays.
You can find all of the new consumer content on Adviceguide at http://www.adviceguide.org.uk/england/consumer_e.htm.